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HR Adviser - Case Management Posted Mar 14
Elevate Direct , Gaydon, Warwickshire, United Kingdom
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HR Adviser - Case Management/Gaydon, Coventry, West Midlands/6 months Contract/190 to 260 GBP (Per Day)

The Opportunity

Provide a dedicated case management advisory service to line managers, specifically in relation to all matters arising leading up to and including the YE 2017/18 Performance Management process.

This includes, but not limited to -

Providing focussed coaching to line managers from the initial stage of performance management through to the final outcome which is up to and including dismissal (Informal and Formal Process)

Obtaining a detailed understanding of each case and apply sound judgement, including appropriate risk analysis, when making recommendations on appropriate next steps

Supporting the line manager on creating PIP objectives, ensuring they are robust, clear and measurable

Providing support and guidance to the line manager when dealing with more complex issues related to performance management, including sickness and grievance

Being the dedicated point of contact for all line managers in relation to ad hoc queries

Weekly follow ups with the line managers to ensure progress is being made with each case

Supporting the line manager with any queries from the employee or union reps, specifically in relation to queries following any performance meeting

Ensuring there is appropriate evidence to support any performance related sanction up to and including dismissal

Reviewing all case related documentation provided by the line manager (notes, PIP feedback and updates, outcome letters) to ensure the appropriate level of detail is achieved in the right way

Ensuring an effective operational support for employee grievances and appeals in all performance cases

Escalating, in a timely manner, all complex cases

Tracking all cases and their progress, providing weekly status updates

Key Performance Indicators

All cases closed with appropriate outcomes within 6 months

Clear next steps for cases that are deemed not able to return to full performance

Effective management of cases

Participation in Process improvements as required

Weekly reporting metrics

Key Accountabilities and Responsibilities 

Deliver a HR customer service focused on the resolution cases

Maintain and build effective relationships with the wider HR community and the business ie CoE, Shared Delivery HR, Business HR and customer base

Work effectively as part of the case management team

Undertake any other work as directed by their line manager in connection with their job as may be requested

Knowledge, Skills and Experience


Strong employment law knowledge with the ability to translate and provide commercial case related advice

Previous experience of supporting performance management and grievance cases, including complex cases

Strong stakeholder management skills

Ability to deliver results consistently in a fast paced HR environment


Degree qualified or equivalent experience preferred

Excel and reporting skills

CIPD/professional accreditation

Personal Profile


An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment

An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style

An individual with the capability to combine a short term, pragmatic focus with medium term planning

Resilient and enthusiastic who responds constructively to new ideas and inputs

A good communicator with the ability to communicate complex ideas

A effective team player, actively develops and supports team members

Working for a well known automotive brand in the Midlands



8am - 5.30 (30 mins unpaid lunch)


Gaydon, Warwickshire - some minor travel to local sites (including Whitley, Coventry)

If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.

Employment Type: Contract
Duration: 6 months

Pay: 190 to 260 GBP (British Pound)
Pay Period: Daily