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You will be a key member of the team whose overarching role is to support a seamless complaints and PALS service, working within the Complaints and PALS team. This role supports the quality assurance responsibilities of this NHS Organisations customers, focusing on PALS enquiries and dealing with relevant commissioning complaints.
Key aspects of this role will include the need to adopt highly developed communication and customer service skills; use initiative in order to resolve complaints and PALS enquiries in a timely manner; and demonstrate efficient administrative skills in relation to letter writing and data input/utilisation. In addition, the post holder will actively signpost enquirers to other organisations such as provider organisations, Healthwatch or NHS England.
Skills for communicating complex information and administrative matters, requiring highly developed interpersonal and oral/written communication skills
Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills.
Experience of dealing with conflict situations, facilitating resolution and identifying solutions
Experience of working in a complaints handling position
Employment Type: Contract
Duration: 3 months
Pay: 140 to 180 GBP (British Pound)
Pay Period: Daily